全通翻譯/翻譯社

資料來源: http://www.english.com.tw/modules/sections/index.php?op=viewarticle&artid=390

如果你正在尋找一種練習英語的挑戰，那就拿起電話來吧。講電話的時候不能面對面和使用一些肢體語言是最困難的一種溝通方式。但千萬不要害怕！我們已經為您蒐集了一些竅門指南幫助您了解一般的電話英語。

打招呼

很多打電話的開頭都是以一些禮貌的打招呼開始的,像是：Hi, how've you
been? 或是Nice to hear from you。即使你正在談要緊的公事時，對於一開頭就談公事而不是說些寒喧語是蠻冒失的。

說明重點

事情總是要有重點，雖然當你想要善意的開開玩笑然後將話題拉回到公事上。像在這種情況之下，可以使用這個句子I'm just calling to ...來轉開當時話題。例如：I'm just calling to see if you'd like to set up a meeting.但是如果情況又有轉變，那你就要看看某人打電話給你的目的是什麼，而將話題帶到：So what can I do for you?

非冒失的打斷

如果您正與一位滔滔不絕的人士談話，對於get a word in edgewise或許困難的或者是您想要提供實質的談話機會也如此。如果某人話題不斷，然後你想要打斷，記得要很有禮貌喔！例如：I would like to say something here, if I may 或者是Allow me to make a point

確認動作

如果您在電話上要與人確認，您一定要在結束之時再重新重複剛剛的內容。藉由這些句子像是：Please let me confirm...及So, let me make sure I've got things straight...，重複內容來表明您已經了解了。

結束電話

有些時候在談話的部分裡或許被視為是很模稜兩可的！這也許是時候來表示一些祝福，就像是如果在適當時機，可以說一些 ：good luck on that interview 或是hope you feel better soon。尤其是你也許想要確認任何你已經完成的計畫：I'll see you on Friday, then.有些時候，很容易對其他人說一些像是很榮幸與他談話的話。並且要記得有技巧的用這個字well可以使用在開頭的句子來表示你已準備好結束這段談話：Well John, it's been a pleasure talking to you.

If you're looking for a challenging situation to practice your English, just pick up the telephone. Not being able to see the person you're talking to and the body language they're using can make chatting on the phone one of the most difficult forms of communication. Never fear, though! We've compiled some tips to guide you through an average telephone conversation in English.

Greetings

Every phone call should begin with a polite greeting such as, Hi, how've you been? or Nice to hear from you. Even if you're calling a business contact for a specific purpose, it'd be rude to jump right into business without a little small talk at the beginning.

Getting to the point

There always comes the point, however, where you want to move on from friendly banter and get down to business. For this situation, use the phrase I'm just calling to ... to transition to the topic at hand. For example, I'm just calling to see if you'd like to set up a meeting. If the situation is reversed, however, and you are waiting to find out why someone called you, you can guide the conversation by saying, So what can I do for you?

Interrupting without insult

If you happen to be speaking with a very talkative person, it may be difficult to get a word in edgewise or contribute to the conversation. If someone is going on and on, and you'd like to interrupt, be sure to do it politely. For example, begin with I would like to say something here, if I may or Allow me to make a point. Or, you could just ask: May I interrupt you for a second?

Confirming Action

If you're making plans on the phone, be sure to confirm the details toward the end of the call. Begin with phrases like Please let me confirm... and So, let me make sure I've got things straight... and follow up with the details as you understand them.

Closing the call

Sometimes this can be the trickiest part of the conversation! It may be the time to offer some good wishes, such as good luck on that interview or hope you feel better soon if it's appropriate. Additionally, you may want to confirm any plans you've made: I'll see you on Friday, then. Sometimes it's easiest to just say you enjoyed speaking to the other person. Also, keep in mind that strategically saying the word well at the beginning of a sentence can indicate that you are ready to end the conversation: Well John, it's been a pleasure talking to you.